Visual IVR for Insurance


The insured expect the company that they do business with to understand their needs and to customize communication efficiently when responding to those needs. Insurance companies are using Visual IVR to drive efficiency and personalization through a higher value digital connection with their customer.


 




 
 

Personalized and Detailed Customer Experiences

The Jacada Visual IVR is a “no-app needed” mobile solution that allows for quick personalization of your members’ experience. It can enable a seamless blend of self-service with agent assisted service across all digital channels with personalization that works for millennial members to seniors.

Imagine your members being able to easily authenticate and view their personalized benefits displayed in an intuitive visual representation on their mobile device in ways that an IVR alone cannot produce. They can view detailed coverage and member details without needing to speak with an agent.


However, if they do choose to speak to an agent...



Real Time Collaboration


If a customer chooses to speak with an agent, the agent can walk them through shared documents and images in real time through our dual digital and voice collaboration.

visual ivr workspace screen

Visual IVR Case Study
 
 
 
 

Insurance Industry Case Study

Learn what one of America's largest health insurers achieved when they implemented Jacada Visual IVR.

View the Study

 

 

With Jacada Visual IVR you can expect REAL results, such as:

  • At least 12% call deflection

  • Reduction in Average Handle Time by as much as 75%

  • An ROI in weeks, not months

This is what Jacada Visual IVR can do for your organization. Contact us today to learn more.