Visual IVR for Logistics


By definition, logistics companies are tasked with the detailed coordination of complex operations involving many people, facilities, or supplies. Jacada’s Visual IVR solution has been implemented in some of the world’s largest package delivery, transportation, and logistic companies in ways that have reduced costs and increased sales.


 




Begin in Context with Easily Accessible Information

With features that extend far beyond a traditional IVR, Jacada Visual IVR enables a much more efficient and satisfactory customer experience by allowing the customer to provide easily accessible information such as email address and even bar codes to visually access order information that can lead to fast item tracking without customer service agent assistance.

If a caller does request to speak with an agent, the call is began in context with full caller intent collected before the call is connected to the agent.

 

 

Reduce Calls... Ramp Up Sales


While reducing the volume of incoming calls, Jacada Visual IVR enables companies to ramp up sales through redirecting or reconnecting with customers that would have otherwise abandoned the interaction.


Some of the proven use cases include:

  • Early capture of caller intent
  • Package Tracking
  • Reconnecting abandoned customers with agents
  • Connection options for the hearing/speech impaired
  • Branch Location

Here is a recent logistics customer's example of the results received from implementing Visual IVR:

  • 80% User Adoption

  • 10% improvement of calls self-serviced in Visual IVR

  • Stemmed the flow of abandoned customers (1,000 calls daily)

Learn more about Visual IVR for logistics and transportation by speaking with one of our industry specialists.