Digital Transformation is upon us and you’re working hard to meet the needs of today’s digital consumer. Faced with an explosion in channels available to the customer and the need to reuse the digital assets you have today, effectively servicing customer inquiries can seem overwhelming.
Jacada Visual IVR harnesses your digital assets to bring about a seamless customer experience, drive improved self-service and extend the reach of your digital channels.
Visual IVR channel pivots expensive voice calls into the digital channel where they can be personalized and drive better self-service
Leverage your digital assets to provide a richer customer experience and more context for the agent.
Visual IVR provides the right interaction on the right channel at the right time. Seamless integrated with Virtual Assistants provides better channel choice for your customers and further improves self-service
Visual IVR reports on a customer’s digital and cross-channel journey allowing you to identify bottlenecks and points of abandonment.