Visual IVR
for Digital Teams

The Convergence of Digital Assets to
Better Serve your Customers








Digital Transformation is upon us and you’re working hard to meet the needs of today’s digital consumer. Faced with an explosion in channels available to the customer and the need to reuse the digital assets you have today, effectively servicing customer inquiries can seem overwhelming.

Jacada Visual IVR harnesses your digital assets to bring about a seamless customer experience, drive improved self-service and extend the reach of your digital channels.

 

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Powerful Features for Digital Teams

 

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CHANNEL PIVOTING

Visual IVR channel pivots expensive voice calls into the digital channel where they can be personalized and drive better self-service

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DIGITAL ASSET MANAGEMENT

Leverage your digital assets to provide a richer customer experience and more context for the agent.

 
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VIRTUAL ASSISTANT INTEGRATION

Visual IVR provides the right interaction on the right channel at the right time. Seamless integrated with Virtual Assistants provides better channel choice for your customers and further improves self-service

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CROSS CHANNEL REPORTING ACROSS PHYSICAL AND DIGITAL CHANNELS

Visual IVR reports on a customer’s digital and cross-channel journey allowing you to identify bottlenecks and points of abandonment.

 





Ready to Get Started?

Contact Jacada today to learn how Visual IVR can support your digital transformation initiative, drive deeper adoption of your digital assets, and improve the customer experience…all with an ROI that will make your CFO proud.