Proven in Multiple Industries

 

Customers of every industry have one thing in common as it relates to customer service – they all want a faster resolution to their problem. Mobile app and other self-service options are helping to drive towards this, though adoption among the majority of customers remains low. Calling is still the “go to” method for contacting help when it is needed.

Jacada Visual IVR is reducing operational expense and providing a competitive advantage for organizations of all industries - pivoting those expensive calls into a digital engagement platform, capable of enabling self-service, improving customer experience, and dramatically reducing time to resolution. Learn more by selecting your industry below.

Visual IVR for Banking header

Despite the proliferation of mobile apps, banks still receive thousands of calls per month to the contact center. Visual IVR is allowing many in the banking industry to differentiate themselves in the realm of customer service and turn those expensive phone calls back into a more capable self-service digital platform.

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Visual IVR for Retail header

Visual IVR in the retail space is providing massive value by reducing agent average handle time, freeing up time for meaningful conversations that add value to both your business and the caller. The result: an improved and differentiated customer experience for the customer and massive savings for the business.

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Visual IVR for Telecommunications header

Avoid spikes in inbound contact center call volume by having an outbound engagement plan and proactively engaging customers through Visual IVR. Allow customers to self-service inbound requests by providing an intuitive, graphical interface designed to create a more targeted experience and solve many consumer issues without needing to talk to an agent.

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Visual IVR for Utilities header

When the lights go out, your customer is more likely to zero out. A large number of customer service interactions originate from a frustrating event such as the power going out or an unusually high monthly bill. Visual IVR is reducing frustration both for the customer and the agent by providing an alternative means for the customer to quickly and easily access the information they are seeking.

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Visual IVR for Insurance header

Personalization is key when it comes to the interaction customers have with their insurance providers. The insurance industry is using Visual IVR to drive efficiency and personalization through a higher value digital connection with the customer.

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Visual IVR for Logistics header

Some of the world’s largest package delivery, transportation, and logistics companies rely on Visual IVR to reduce operating expense and drive top-line growth. Visual IVR is allowing customers to self-service order tracking and billing queries among many other use cases.

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