Visual IVR for Banking


Many institutions have been leaders in the development of mobile applications.
However, customer adoption and call reduction can still be a challenge.


 




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How Banks Win with Visual IVR

Whether the interaction is loan application status, disputed charges, reporting lost cards, or other consultative call types, with Visual IVR your bank can benefit from:

  • Reduction of calls – by providing contextual self-service on the mobile device
  • Initial triage of customer requests – clarifying call intent if a call is needed
  • Reduction of Average Handle Time (AHT) – as critical call information (including images) are gathered by the Visual IVR before the call



With or Without an App


Despite having mobile apps, banks still receive thousands of calls per month into the contact center.

Jacada Visual IVR allows financial institutions both with and without mobile apps to give customers the ability to review details on their mobile device through contextual menus while clarifying call intent - when and if the customer needs to speak with an agent.




 

 

Differentiate Your Customer Experience

Visual IVR allows banks to differentiate themselves in the realm of customer experience by providing faster and more personalized mobile customer service options than ever before. Both inbound and outbound customer communications benefit from Visual IVR by giving the customer open text communication options when responding that enables more self-solved issues and a more informed agent in the call center if a customer chooses to speak with an agent.

 

 


Visual IVR Case Study
 
 
 
 

Banking Industry Case Study

Learn what this financial institution achieved when it implemented Jacada Visual IVR.

View the Study

 

 

With Jacada Visual IVR you can expect REAL results, such as:

  • At least 12% call deflection

  • Reduction in Average Handle Time by as much as 75%

  • An ROI in weeks, not months

Learn more about Visual IVR for banking by speaking with one of our industry specialist.