Voice IVR’s have inherent limitations, and, let’s face it, your customers don’t love them. Endless menu trees, confusing options, poor voice recognition and limited ability to collect information (Just try entering an email address using touchtones…).
A visual version of your voice IVR. Now your customers simply touch their way through your IVR, with the ability to enter complex data and easily go back and choose different options.
With Visual IVR, you customers can traverse across the different channels while keeping the context of their original intent, enabling seamless continuity from self-service to assisted service. Whether it’s web, mobile or voice engagement, Visual IVR is there when you need it.