Case Study: A Frost & Sullivan Case Study Featuring Turk Telekom and Jacada: Visual IVR – Digital Self-Service on the Voice Channels View Here

Visual IVR Increases Digital Adoption with
a 98%+ Satisfaction Rating

The Leading Mobile Engagement Solution
for a Successful Digital Experience

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Surface All your Digital Assets in a Central Hub

By pivoting an inbound call to a digital interaction, Jacada Visual IVR allows you to surface all of your digital assets, in a single location, to your voice callers. This dramatically increases the likelihood that your customer will adopt and use your various digital assets to effectively self-service their needs.

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Many ways to launch a Visual IVR interaction:

1-800 Number
Customers dialing your customer service hotline are provided the option to launch a digital interaction, on-demand and without needing to hang up
From the Web
On the contact us webpage or strategically placed at other areas of your website, customers can contextually launch a Visual IVR interaction
From the Mobile App
Add support capabilities to your mobile app that extend far beyond what is available today rounding out the self-service story of the app
Text (SMS) to Initiate
A Visual IVR interaction can be initiated from an inbound text message. This capability is good to use for promotions (text DEAL to 75546)

Humana - Visual IVR Results

Geeta Wilson, Vice President, Consumer Experience - Enterprise Transformation speaks about Humana and Jacada Visual IVR.

Turk Telekom Customer Testimonial - Jacada Visual IVR

Learn how Turk Telekom utilized Jacada Visual IVR to achieve 75% self-service adoption and optimize contact center processes.

Leumi Card - Visual IVR Results

Head of CRM and Customer Channels, Lilach Altman, describes how one of Israel's largest credit card companies used Visual IVR to encourage digital interactions with customers. For Leumi Card, Visual IVR decreased call volume, increased customer loyalty, and provided an improved overall consumer experience.


   

Digital Transformation for Your Voice IVR

Deliver a personalized and digital experience to your voice callers, enabling a better customer experience with improved self-service. Visual IVR transforms your Voice IVR into a digital experience, improving self-service by over 10% based on our implementations at Fortune 500 companies globally. Visual IVR also allows customers to transition from the digital channel to the agent with full context resulting in significantly reduced handle times.

 

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 Reduce call volume by 10% or more and improve self-service adoption
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 Route expensive calls into a personalized on-demand digital experience
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 Fully deploy in a matter of a few weeks with a ROI in as little as four months
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 Used by more organizations globally than any other Visual IVR vendor
 




Jacada Chat Example Intelligent Assistant

Jacada Virtual Agent

Jacada Intelligent Assistant, an interactive virtual agent, is a component of the digital customer journey provided by Visual IVR. Always available to intuitively assist your customers with their simple or complex customer service support and/or sales related needs. Natural language processing allows the Intelligent Assistant to understand the intent of the customer and guided flows make it transactional for effective and efficient service.

 




Voice IVR’s have inherent limitations, and, let’s face it, your customers don’t love them. Endless menu trees, confusing options, poor voice recognition and limited ability to collect information (Just try entering an email address using touchtones…).

Visual IVR creates a a visual version of your voice IVR. Now your customers simply touch their way through your IVR, with the ability to enter complex data and easily go back and choose different options.



 

 



See why leading organizations choose Jacada Visual IVR

 

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Allianz Lindorff SingTel Logos

 




Deliver a cross channel experience

With Visual IVR, your customers can traverse across the different channels while keeping the context of their original intent, enabling seamless continuity from self-service to assisted service. Whether it’s web, mobile or voice engagement, Visual IVR is there when you need it.







Why Visual IVR

Despite the investment in self service portals, speaking avatars and social media, your customers are still calling you. In fact, industry statistics show only around 20% resolve their issue on their own without calling your contact center. Visual IVR implementations are showing adoption in excess of 60 percent! You can’t afford to ignore the trend.





Personalized for the Customer

Show your customer you care about them and value their business. Develop interactions within Visual IVR that utilize personalized, customer specific content. Link to backend databases to show only the information that is most relevant.

Blazing Fast Implementation

Reuse your existing voice IVR scripts so you can be up and running in days. And for those looking to shorten call times even further, our business friendly authoring environment lets you create new self-service flows, using clicks, not code.

 

Collaborative Calls

Calls are not only shorter, they also become a collaboration between the advisor and the customer. Share relevant documents with the customer during the call, push content such as links, images and documents and if needed, even help the customer fill out a form.

Growth of Business

Dear Customer, how likely are you to recommend our company/product/service to a friend or colleague? Substantially improve Net Promoter Score with Visual IVR. Customer reviews of voice IVR…well…are not good, Visual IVR is achieving a 98% satisfaction rating.

 





Proven in Multiple Industries