Your IVR is a fundamental component of your overall customer experience portfolio, handling thousands or millions of calls per year. Unfortunately, you’re under constant pressure to improve self-service AND improve the customer experience…two often seemingly mutually exclusive goals, while facing increased demands from the digital teams. Our research shows that despite the investment in digital and self-service technologies, 82% of interactions still end up in the contact center. That’s a lot for your IVR to handle!
Jacada Visual IVR provides a digital layer to your voice IVR, dramatically extending the capabilities and allowing customers to engage with your IVR via the touchscreen of their mobile device. This drastically improves self-service and delivers a great customer experience….all while extending your IVR into the digital world!
Powerful Features for IVR and IT managers
Visual IVR extends your IVR investment by bringing it into the digital world, ensuring it remains a core part of the customer experience portfolio.
Visual IVR provides a richer user experience resulting in significantly improved self-service. In fact, our deployments consistently show an improvement in call containment over your existing Voice IVR by at least 10%
…AND BE UP AND RUNNING IN WEEKS! Our VXML connector allows you to reuse your existing IVR scripts with no modification to your IVR. Sign up for a trial and see how quickly you can have Visual IVR.