How can I use it?
Visual IVR is being well received by consumers and we’re seeing varied and exciting ways it’s being used. Here are just a few ideas to get you thinking about Visual IVR in your industry.
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Visual IVR is being well received by consumers and we’re seeing varied and exciting ways it’s being used. Here are just a few ideas to get you thinking about Visual IVR in your industry.
See how companies are using Visual IVR to simplify the activation or registration process for products, software, and warranties. Visual IVR makes activation easy by giving customers a visual and simple activation sequence that is instantly transmitted to the contact center back-end without the need of customer service agent involvement, thus enhancing the customer experience and increasing customer satisfaction. This also results in lower contact center call volume and increased customer satisfaction from a better experience. View the webinar on this use case and see how a Fortune 50 company is benefiting from its use today.
See how companies use Visual IVR in communicating to their customers scheduling and appointment reminders to save companies money by reducing customer no-shows. Appointment reminders, rescheduling, and customer feedback, while reducing administration time and overhead. Thus increasing the customer experience and customer satisfaction.
You probably offer an outstanding service, but without subscription renewal reminders, you may find yourself losing customers just because they did not find the time to renew your service. This either causes a surge in inbound call volume, or worse, a loss of an active subscriber. See how Visual IVR proactively addresses your subscriber base through its unique outbound capabilities.
Getting charged for the wrong amount or trying to make sense of a confusing bill statement gives customers a bad experience and triggers an inbound call. Visual IVR facilitates the process of disputing billing errors, reducing customer frustration and reducing the associated increase in inbound call volume.
Although you probably offer order status lookup on your website, you most likely still receive plenty of calls asking “Where Is My Order”? The time your agents spend providing this information is time not spent on high value tasks. Learn how Visual IVR can reduce these types of inbound calls.
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