Visual IVR vs Speech Recognition
Naturally, we wanted to see how Visual IVR stacked up against an 'old-school' speech recognition solution. So we compared ours to theirs, and the results were dramatic but not surprising. We knew Visual IVR solution would be better!
|Visual IVR cost compared to Speech|
|Visual IVR||A Typical “Speech” Solution|
|Cost to Implement||Typically 1/10th the cost of a speech solution||Expensive to implement|
|Implementation Time||Typically 2-3 weeks||Measured in months|
|Return on Investment||Typically 1-6 months||Years|
|Customer Adoption||Customers love “touch” as a input mechanism||Customers are easily frustrated with poor voice recognition, background noise and accent detection. Can be more useful while driving.|
We find that Visual IVR can be compared to a typical Speech IVR enablement project as they both solve similar problems, the costs vary based on similar complexities and both show results in the same categories.
We believe in “right sizing” the solution, making sure you never pay more than you need to. Available as a cloud or on-premise footprint, Visual IVR can grow as you grow. Start small and see the value Visual IVR can bring to your customers and your business.
It really is surprisingly affordable, amazingly profitable. And surprisingly cool.