Competitive Landscape

 Jacada Visual IVR is the leading mobile engagement platform to deliver a digital experience.

 Key differentiators of Jacada Visual IVR include a true ability for your customers to channel pivot (voice, chat, email, etc.) while retaining and transitioning full context, vendor agnostic support to avoid lock-in, ease of implementation, and time to market. 

Jacada visual ivr competitive landscape

 

10 Things to Consider when Selecting a Mobile Engagement Platform:

1. Self-Service – Look for a platform that will allow you to provide a digital engagement solution with improved self-service.

2. Channel Pivoting - Ensure your digital engagement solution allows you to channel pivot expensive voice calls into a digital channel.

3. Customer Adoption and Accessibility is Critical - Your digital engagement solution should work with or without a mobile app installed and not force the user to download anything.

4. Collaboration - Look for a digital engagement solution that allows simultaneous voice and digital collaboration.

5. One Graphical Designer for all your Interactions - Look for a digital engagement solution that provides a runtime platform that supports all channels, with a graphical, easy to use, cross channel design environment.

6. Combine Digital and Voice - Channels should no longer operate in silos. Ensure your solution offers seamless continuity from the digital to the voice channel.

7. Channel and Infrastructure Agnostic - Choose a digital engagement solution that is completely channel and infrastructure agnostic so that you can implement best of breed solutions and not have vendor lock-in.

8. Open Integration and Flexibility - Choose a solution that is Developer friendly, open standard and available on-premises or on-cloud.

9. Omnichannel Agent Desktop - Ensure the digital engagement solution is not limited to the customer facing experience and instead offers a full set of agent productivity solutions to complete the omnichannel experience.

10. References - Check references to make sure the solution you select truly delivers call reduction in addition to a complete digital engagement solution.

 

 

 

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.