How can I use it?
Visual IVR is being well received by consumers and we’re seeing varied and exciting ways it’s being used. Here are just a few ideas to get you thinking about Visual IVR in your industry.
Self-Serve
Self-Serve
Visual IVR is being well received by consumers and we’re seeing varied and exciting ways it’s being used. Here are just a few ideas to get you thinking about Visual IVR in your industry.
See how companies use Visual IVR in communicating to their customers scheduling and appointment reminders to save companies money by reducing customer no-shows. Appointment reminders, rescheduling, and customer feedback, while reducing administration time and overhead. Thus increasing the customer experience and customer satisfaction.
Getting charged for the wrong amount or trying to make sense of a confusing bill statement gives customers a bad experience and triggers an inbound call. Visual IVR facilitates the process of disputing billing errors, reducing customer frustration and reducing the associated increase in inbound call volume.
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